MVH recognized for superior care
Monongahela Valley Hospital has been recognized in two areas by Healthgrades, a leading online resource for comprehensive information about physicians and hospitals, for its superior service and patient care.
The first honor includes the Healthgrades 2017 Outstanding Patient Experience Award, which recognizes MVH among the top 15 percent of hospitals nationwide.
Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2015 to March 2016 in order to identify hospital performance in this area.
“In providing inpatient and outpatient care, we have one goal and that is to provide the same high level of care that we would want for our own mothers,” said MVH President and CEO Louis J. Panza Jr. “From the first day of orientation, new hires learn our patient- and family-centered philosophy because it’s our way of life. Each of our staff members are committed to patient safety, comfort and well-being. We strive to exceed patient expectations by providing exceptional care.”
Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
For the third consecutive year, MVH achieved 5-stars for its performance in the treatment of chronic obstructive pulmonary disease (COPD) from Healthgrades. A 5-star rating indicates that statistically MVH’s clinical outcomes are significantly better than expected when treating COPD.
“Earning the 5-Star designation for three consecutive years confirms that Monongahela Valley Hospital’s COPD therapies are among the best in the country,” said Louis J. Panza Jr., MVH’s president and CEO. “This past year, we introduced our Community Care Network, which focuses on seamlessly transitioning patients at risk for readmission, including those with COPD, to the next step in their care.”