Nov 28, 2012 1 min read

The Veterans Administration informed me by letter that telephone numbers of five services it offered in the Pittsburgh health care system were being changed.

Only one affected me – the number for the automated prescription refill system.

So, when I needed a refill, I dialed the new number. A recorded message informed me that the number had been disconnected, and I was given a “new” number to call. It turned out to be the telephone number I had been using for years!

Bureaucratic bungling is absolutely mind-boggling.

Lou Marra

Washington